Semi Locator Support
Need help, found a problem, or have an idea for Semi Locator? Contact us and tell us what happened.
Contact Support
What to Include
Please include:
- Your name and email address
- Whether you are a driver, shipper, fleet, or dealer
- The page or feature you were using
- What you tapped
- What you expected to happen
- What happened instead
- A screenshot, when possible
Navigation Issues
For navigation problems, include the road, city, destination, approximate time, and the instruction that was wrong, missing, or late.
Common Fixes
Location is not updating
Open iPhone Settings, select Privacy & Security, Location Services, and then Semi Locator. Choose Allow While Using the App and enable Precise Location.
Restore Purchases is not working
Confirm that you are signed into the Apple ID used for the purchase. Verify that the subscription is active, reopen Semi Locator, and try Restore Purchases again.
The map is blank or will not load
Confirm that your phone has an internet connection. Close and reopen Semi Locator. Email us a screenshot if the problem continues.
The purchase screen does not appear
Start the purchase from inside the Semi Locator iOS app. Tell us which upgrade button you tapped and whether the app opened another page.